Welcome to the hills
Refund Eligibility
A refund is processed only when the confirmed booking terms allow it. Any applicable cancellation deduction will be communicated before processing.
Processing Time
Approved refunds are initiated through the appropriate payment method. Bank or payment-provider timelines may apply after the hotel initiates the refund.
Incorrect Payments
Contact the hotel promptly if an incorrect or duplicate payment is made and provide the relevant transaction details.
Non-Refundable Services
Charges for used services, consumed meals, completed stays or damage may not be refundable.
Last updated: August 2026
